FAQs

Q. How long does it take to ship the orders?

A: Our current production time is around 3-5 days. All our jewelry is handcrafted. You save almost 50-70% off from our store than buying from retail. 


Q: Is all your jewelry 925 silver?
A: Yes, all our jewelry is guaranteed 925 silver. We also carry gold plated over sterling silver. Please read the description of products before you purchase. 
 

 

Q: Are all stones Genuine?
A: Yes, we have over hundreds different type of stones 95% of our stones in store are genuine, and 5% of our stones are lab-created eg Coral. Mystic Topaz doesnt occur naturally. It is colorless topaz which has been artificially coated giving it the desired rainbow effect . Some stones may be enhanced to bring out its true beauty . e.g emerald, ruby and sapphire can be dyed. If you have a question on one of the stones, please contact our customer support.

 

Q. Am I responsible for international duties and custom fees?
A: For International Orders, we are not responsible for any custom fees that your country may charge you, example like Duty Taxes, or some other fees that your country might apply.

 

Q: What is your return policy?
A: Please contact us within 14 days after item received, our customer service will work out a solution such as refund, store credit, return etc.
 

 

Q:What is the difference between faceted and cabochon in a gemstone ?

A:The major difference between a faceted gemstone and a cabochon gemstone is the cut. A cabochon, from the Middle French caboche (head), is a cut which has been shaped and polished unlike faceted gemstones. The resulting form is usually a convex top with a flat bottom. It is a cut which is applied to the gemstones which generally have some inclusions e.g. Ruby, Emerald, Aquamarine, Tourmaline, Spinel, Peridot etc Or translucent to opaque gemstones e.g. Jade, Lapis Lazuli, Turquoise etc. Hardness is also taken into account as softer gemstones with hardness lower than 7 on the Mohs hardness scale are easily scratched, mainly by silicon dioxide in dust and grit.

the faceted gemstones have facets (flat edges and opposing angles). A facet is a cut surface area that is intended to reflect light back to the eye. This is what makes faceted gemstones so sparkly. To further understand facets we can say that facets are flat faces on geometric shapes.